AES is official service provider for all recalled DCS appliances
AES is Southern California’s top authority in DCS repair, troubleshooting, installation and recall repair services with DCS factory-trained appliance repair technicians who are deployable on the same day of service call.
Appliance Electrical Services has witnessed an upsurge in DCS installations throughout Southern California. As a leading DCS factory-certified appliance service provider, AES is expert at installation, repair and troubleshooting of the entire DCS product line, marketed through Fisher & Paykel in North America.
If you own a DCS appliance, it is likely that you are already aware that the association with Fisher & Paykel came about in the late 1980’s as the country’s leading appliance engineers and designers created the first line of high-end commercial quality appliances.
AES technicians are masters in their craft of appliance repair, with a number of electrical and mechanical engineers in the ranks of the company’s current technicians. As a result, not only do Southern California homeowners get expert DCS appliance service, but, appliance repair technicians who understand the principals of manufacture behind this great brand.
AES is DCS-certified in the products complete line of indoor and outdoor cooking – and related — appliances. AES service of DCS appliances is 100% guaranteed with best-in-industry warranties on parts and labor.
Certainly, DCS appliances are meticulously engineered to be durable, as all electrical and mechanical devices, normal wear and tear or extraordinary circumstances can cause a part to wear out or malfunction. AES respects the DCS commitment to provide home chefs with high-end restaurant-quality cooking devices, DCS created professional indoor and outdoor kitchens.
Then, there is human error and happenstances that can cause something to go wrong in manufacturing. When this happens, know that AES is DCS-certified to replace faulty parts, when that option is available. In the case of a total recall, and your DCS appliance must be replaced, AES is top-of-the-line in DCS appliance installation.
We bring to your attention a DCS Oven Recall. First, remember that if you smell leaking gas, first shut it off at its source, call the gas company and then call us. In the case of an emergency, we will immediately dispatch a DCS technician to you, often within minutes or hours of your call.
DCS Recalls: The U.S. Consumer Product Safety Commission and Dynamic Cooking Systems voluntarily recalled 1,500 self-cleaning wall ovens as when the oven is in the self-cleaning mode, the oven’s exterior door temperature exceeds the allowable surface temperature limits under the industry voluntary standard for household electric ranges. Sustained contact with the door during self-cleaning mode could cause burns. No incidents were reported and these ovens come in single or double oven models in three color options: stainless steel, black, or white. The Wall Oven/Single (WOS) models have these serial numbers indicating the date of manufacture in 2003 and 2004 (the blank can be any of the letters A through L): 03_00001A to 03_00155A, 04_00001A to 04_01093A. The Wall Oven/Double (WOSD) models have these serial numbers (the blank can be any of the letters A through L): 04_00001A to 04_00210A.
The serial numbers are located on the oven frame’s left trim post, approximately 12 inches from the bottom. Open the oven door to read the serial number. The ovens were sold at appliance dealers nationwide from January 2003 through May 2004 for between $2,179 and $3,920.
Remedy: Consumers should not use the oven in self-cleaning mode until free replacement doors have been installed. Call the company to make arrangements for free replacement oven doors.
Consumer Contact: Call Dynamic Cooking Systems toll-free at (877) 446-1501 from 7 a.m. to 5 p.m. (PT), Monday through Friday. The firm’s web site is: www.dcsappliances.com/cust_serv/index.php
The Garden Web blog – incidentally a great source for appliance reviews and real-life banter about home appliances — writes the following with regard to DCS stoves (insert: https://ths.gardenweb.com/forums/load/appl/msg0901083514538.html):
“Since people are asking about experiences with DCS stoves, I guess I should post about my own. I’ve had my 36" range for five years or so, and have had no end of problems, when it works; it works very well—outstanding simmer, good high power, reasonably easy to clean, good and large oven, and a very nice grill, which I use all the time. But there have been countless repairs—I’m really glad I got an extended warranty, or I would be out over $1,000 by now.
Things that have had to be replaced (some are typical problems for all gas stoves some not):
- ignitors: the ceramic can crack, causing a poor or nonexistent spark.
- convection fan: stopped working, had to be replaced.
- broiler ignition coil: stopped working, had to be replaced, along with the control.
- central electronic control unit (the one that is responsible for reigniting a burner that blows out)
- The most recent problem was the most disturbing. The rear left ignitor was unreliable, and the left front simmer was acting up—the flame would blow itself out and reignite. I was sure this was an easy problem to fix, and would just require cleaning the orifice, but I didn’t have a long and fine enough wire to do it. Since cleaning the rear ignitor with acetone wasn’t doing a good enough job, and since I had the warrantee, I decided to call the professionals
You may follow this link to determine if your DCS appliance was involved in a recall https://search.cpsc.gov.
AES offers a 24/7 appliance repair hotline for emergencies, or to schedule an appointment during working hours you can reach the AES main office at the company’s toll free number: 1 800 520-7044 or click here make a request online.