DCS Cooktop Service

DCS Cooktop Service

DCS cooktops are among the most versatile, elegant and resilient of their kind. In Southern California, AES is your local DCS cooktop specialist with factory-certified technicians who offer same-day service for DCS cooktop owners. 

AES suggests that if your DCS cooktop needs installation, repair or regular maintenance that you leave the heavy lifting to AES.  DCS cooking appliances are intricate and precision engineered with heating elements that reach temperatures in the hundreds of degrees.  This is not something for weekend honey-do warriors to attempt.  In fact, some manufacturers offer extended warrantees if certified appliance technicians install and regularly maintain cooktops and other household appliances.  Particularly when cooking or heating element is involved, your first call should be to AES to reduce fire risk and potential property loss.

Important Note:  Do you smell gas?  If you do, shut it off.  Call the gas company.  Then, air out your home and call us.  We typically offer same-day cooktop service, particularly when gas is involved.

If you own a DCS cooktop, you know that DCS and Fisher & Paykel are affiliated brands that took the market by storm in the late 1980’s when appliance engineers and designers created the first line of high-end commercial quality appliances bringing home chefs the same high-end restaurant-quality cooking devices as used by professional chefs. In evolving their product, DCS also crafted a vast product line of indoor and outdoor kitchens.

AES preaches that an ounce of prevention is worth a pound of cure.  It makes much more sense to regular maintain your top-of-the-line DCS cooktop rather than to endure the downtime and expense of repair.  When repair is needed, however, know that AES stays in close contact with DCS information and training.  Work is always 100% guaranteed with best-in-industry warranties on parts.  It is even likely that the replacement DCS cooktop part is already on our truck!

AES offers same-day service in most instances.  This means that we get to you when you need us and our repairs are guaranteed.  Also, in the rare event we do not stock a DCS cooktop replacement part, the DCS service department is on speed dial with us, so, in most instances even the most obscure DCS cooktop part is delivered to us within 24 hours. 

DCS has recently debuted a new indoor cooking line with “a vision of modern sophistication and performance durability that is inherent to the DCS brand,” according to the DCS website.

DCS is known for having pioneered the first high-end professional grill and its concept of the "see-it today, cook on it tonight", Liberty Island, DCS by Fisher & Paykel continues to evolve in the outdoor kitchen design and new outdoor kitchens now have all the bells and whistles their indoor counterparts.

Not enough information? Watch DCS on YouTube: https://www.youtube.com/user/dcsappliances

Many of AES repair staff are also electrical and mechanical engineers and are DCS-certified in the products complete line.  AES is factory-certified in servicing the following DCS products:

DCS Cooktops.  Chef’s need complete control when simmering delicate sauces. DCS offers patented Dual Flow Burners™ that go from simmer to boil at a range of 140°F to 17,500 BTUs.

  • 36” Drop-In Gas Cooktop
  • 30” Drop-In Gas Cooktop
  • 48” DCS Pro Cooktop W/Grill & Griddle
  • 48” Professional Gas Cooktop W/Griddle
  • 36” Professional Gas Cooktop
  • 36” Professional Gas Cooktop W/Griddle

AES expert appliance technicians have earned full DCS credentials and keep them update on a regular basis.  Most AES appliance technicians have also received certifications from the U.S. Environmental Protection Agency and the International Society of Certified Electronics Technicians as Certified Appliance Professionals.  All AES repair technicians are licensed bonded and have passed background checks. 

DCS Recalls:  The U.S. Consumer Product Safety Commission and Dynamic Cooking Systems voluntarily recalled 1,500 self-cleaning wall ovens as when the oven is in the self-cleaning mode, the oven’s exterior door temperature exceeds the allowable surface temperature limits under the industry voluntary standard for household electric ranges. Sustained contact with the door during self-cleaning mode could cause burns.  No incidents were reported and these ovens come in single or double oven models in three color options.

You may follow this link to determine if your DCS cooktop was involved in a recall http://search.cpsc.gov.

AES offers a 24/7 appliance repair hotline for emergencies, or to schedule an appointment during working hours you can reach the AES main office at the company’s toll free number: 1 800 520-7044 or click here make a request online.

AES appliance repair technicians have dozens of years of training who can repair any DCS cooking device problem while it is still minor.  However, if it has gone beyond that point, AES can also repair complex issues.   

Here are common telltale signs that something might not be right with you cooktop:

  • Electrical short
  • Shot heating element
  • Self-igniter malfunctions
  • Stove clicks
  • Heating is irregular
  • Burner stays lit
  • Burner sets itself to simmer automatically
  • Something smells funny

AES always checks wires, thermostats and general machinery of your DCS cooking appliance and addresses all other potential problems.  AES appliance repair technicians are also a great training resource.  They will gladly take whatever time is needed to instruct you on the proper operation of your DCS appliances. Taking the time to learn how to best operate your DCS appliance goes a long way in ensuring its longevity.

AES service technicians are also factory trained in other brands.  AES services all major brands of stoves, ovens, ranges, cook-tops, vents, refrigerators, freezers, coolers, ice machines, wine cooling & storage units, microwaves, appliances, garbage disposals, trash compactors, washers, dryers, air conditioning/heating and connective systems. 

Along with updating their DCS certified credentials, AES technicians are encouraged to obtain and maintain certification from the U.S. Environmental Protection Agency, the International Society of Certified Electronics Technicians and/or the Certified Appliance Professional.

If you suspect that your DCS cooktop might be at recall risk, check the links provided below or call the AES office manager stays on top of any product recalls and is available to AES customers throughout the work week.

You may follow this link to determine if your DCS stove, cooktop or range was involved in a recall http://search.cpsc.gov.

To schedule emergency repair, please dial our toll free number: 1 800 520-7044 or make a request online.